Support

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Frequently asked

How does Wayward count my days?

Wayward counts every calendar day you are in a region. The day you arrive and the day you leave both count. In the Schengen area and Brazil, the limit covers any 180 days in a row. That window moves forward each day, so older days drop out and come back to you. Other regions may use different limits or time windows. Your passport and visa can also change the rules that apply.

Where do the limits come from?

Each limit depends on your passport. Wayward starts from a public dataset of visa rules. We check it against government pages and other public sources, and the app shows when we last checked. If you hold more than one passport, Wayward uses the one that allows the longer stay in each region. If you need a visa, enter the days your visa grants and Wayward counts those. Rules change, so confirm with the border authority before you travel.

Do I need an account?

No. Without an account, Wayward stores your trips on your device. Sign in only if you want a cloud backup, your trips on another device, or a linked partner.

My sign-in link has not arrived

Check your spam or junk folder first. Make sure you typed the address correctly. After a minute, you can tap Send again on the sign-in screen. Open the link on the iPhone or iPad where Wayward is installed. If the app says the link could not be used, request a new one. You can also sign in with Apple or Google instead. If none of this works, email us.

How do I add old trips quickly?

Wayward can suggest past trips from your calendar or from your photos. It reads event dates and places, or the date and location saved with each photo. This happens on your device, and nothing is uploaded. You choose which suggestions to keep. Photos taken with location turned off cannot be placed.

What does Wayward Plus include?

Wayward Plus lets you invite a partner to link with you. Once linked, you both see your days side by side. Your partner can see your trips, passports and visa days. Either of you can disconnect at any time.

How do I restore a purchase?

Open Wayward and go to Settings. Tap Restore purchases. The Wayward Plus screen also has a Restore purchases link. Use the same Apple ID you bought with.

How do I manage or cancel my subscription?

Apple bills subscriptions through your Apple ID. Open the Settings app on your iPhone and tap your name. Then tap Subscriptions, then Wayward. You can change or cancel your plan there. Apple handles refunds.

How do I delete my account and data?

Open Wayward and go to Settings. Tap Delete account and data and confirm. This deletes your account and your trips, profile and partner link from our servers. Trips saved on your device stay there until you delete them or remove the app. Deleting your account does not cancel a subscription, so cancel that with Apple. You can also email support@getwayward.app from your account email and we will delete it for you.

How do I get a copy of my data?

Open Settings and tap Export personal travel record. Wayward creates a PDF of your trips that you can save or share.

Is Wayward legal advice?

No. Wayward is a planning tool that helps you keep track. Always confirm entry and stay rules with official government sources before you travel.